Privacy Policy
This policy explains how the Company collects, uses, shares, stores, and protects personal information.
Information Collected
The Company collects information provided directly by users when they create an account, submit an enquiry, request support, complete a form, or communicate about services. Collection may include identification details, professional information, account details, preferences, and enquiry content.
- Identification and business contact information supplied through forms
- Account credentials, preferences, and service configuration details
- Enquiry, support, feedback, and communication records
- Device, browser, usage, and diagnostic information
- Consent records and privacy preference selections
Technical information may be collected automatically when the website or services are used. This may include device characteristics, browser information, approximate location, access times, pages viewed, diagnostic records, and interaction data obtained through cookies or similar technologies.
How Information Is Used
Personal information is used to provide, maintain, secure, and improve the website and services; manage accounts; respond to enquiries; administer support; process transactions; personalise settings; and communicate service-related information.
The Company may also use information to detect misuse, investigate incidents, maintain records, assess service performance, meet legal obligations, and send optional communications where lawful consent or another valid basis applies. Marketing preferences can be changed at any time.
Privacy Rights
Subject to applicable law, users may request access, correction, deletion, restriction, portability, or objection concerning personal information. The Company may request identity verification and may apply lawful limits, including recordkeeping, security, and dispute-related requirements.
Access to Information
Users may request access to personal information held about them, subject to applicable legal exceptions and verification requirements.
Correction Rights
Users may request correction of inaccurate or incomplete personal information held by the Company.
Deletion Rights
Users may request deletion of personal information where retention is no longer necessary or another lawful exception does not apply.
Data Portability
Users may request certain personal information in a structured, commonly used format where portability rights apply.
Sharing and Disclosure
The Company may share personal information with service providers that support hosting, security, analytics, communications, customer support, payment administration, or technical operations. Providers receive information only as reasonably necessary for contracted services.
Information may also be disclosed when required by applicable law, legal process, protection of rights, prevention of misuse, or a business transfer. The Company does not sell personal information for money. International recipients may process information under contractual, technical, or other safeguards required by applicable privacy law.
Security Measures
The Company applies administrative, technical, and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss, or destruction. Measures may include access controls, authentication practices, monitoring, secure service configuration, and staff procedures.
No online transmission or storage method can be completely secure. Where a suspected privacy incident occurs, the Company will assess the circumstances and take steps required by applicable law, which may include notifying affected individuals or relevant authorities.
Privacy Contact Information
Privacy enquiries may be submitted through the Company’s designated contact channel for
review and appropriate response.
Office hours: Level 4, 55 Southbank Boulevard, Southbank, VIC 3006, Australia
Phone support: +61 3 1108 2878
Written enquiries: content@railporaimra.sbs
Office hours: Level 4, 55 Southbank Boulevard, Southbank, VIC 3006, Australia
Phone support: +61 3 1108 2878
Written enquiries: content@railporaimra.sbs